Warranty Claim

Warranty | Damage Claim Form
Order#
If you don't have your order number handy, just leave it blank and we can use your email address to locate your order info.
Date of Purchase

MonthDayYear
Date
Full Name*

First NameLast Name
Shipping Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number
Email*
example@example.com
Product Information
Elemental fire pit replacement based on availability. If the original color is not available stainless steel or other elemental color fire pit will be used for warranty claim
Where did you purchase your Solo Stove?
Solo Stove Product *
Please select the issue you are having with your Solo Stove product.*
Select One
If other, please specify.
Serial Number
Located on the bottom of the firepit.
Do you feel this issue is impacting the performance of your Solo Stove product? If so, please provide an explanation about the performance impacted.*

Please briefly describe the issue you are encountering.0/500
Photo 1: Please ensure to attach a photo like the sample above with your name and delivery address in a handwritten note*

Please ensure to attach a photo like the sample above with your name and delivery address.. *Maximum upload size 10MB
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Photo 2*

Close Up View of affected area. *Maximum upload size 10MB
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Additional Photo

Maximum upload size 10MB
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We warranty each and every Solo Stove product to be free of manufacturing defects, and we will replace with a new product or store credit, at our option, any genuine Solo Stove product sold by an authorized retailer that is deemed defective. Solo Stove does not warranty its products against normal wear or misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the damage and may be able to suggest options for the customer to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one-time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price on a new identical Solo Stove product listed on the website, excluding web specials. Warranty claims are not applicable for countries outside the U.S. and Canada. All international orders are final.
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Warranty | Damage Claim Form

Product Information